Multi-doctor clinic · Healthcare & Clinics
Clinic digital platform: presence, appointments and follow-ups
A professional clinic website joined to appointment handling and automated patient reminders.
Worked concept
A solution designed in full — workflow, data model and screens — to show how this kind of business would be built. Not a delivered project.
- React
- TypeScript
- PostgreSQL
- WhatsApp automation
- Scheduled jobs
Business challenge
- All appointments handled on phone during consulting hours
- Patients could not find doctor availability or services online
- Frequent no-shows
- Follow-up advice not tracked after the visit
Our understanding
- The front desk was the bottleneck, not the doctors.
- Most enquiries were three repeated questions: timings, services and fees.
- Reminders had to reach patients where they already read messages.
Solution
- Clinic website with doctors, services and clear information
- Online appointment requests with slot handling
- Reception dashboard to confirm or reschedule
- Automated reminders and follow-up messages
System design
Data
Patients, doctors, slots, appointments, follow-ups.
Application
Public site plus reception and doctor views.
Automation
Reminder and follow-up message schedules.
Analytics
Consultation volume, source of appointment, no-show rate.
Key features
- Clinic website
- Online appointments
- Reception dashboard
- Patient records
- Reminders
- Reporting
Screens & experience
- Home
- Doctor profile
- Booking flow
- Reception queue
- Daily schedule
Automation
- Appointment confirmation
- Day-before reminder
- Post-visit follow-up
- Missed-appointment nudge
Data & analytics
- Appointments per doctor
- No-show rate
- Enquiry source
- Peak-hour load
Outcome
- Fewer repeat phone calls
- Bookings possible outside clinic hours
- Reminders sent without staff effort
- Clear daily schedule for each doctor
Possible future improvements
- Patient login with history
- Digital prescriptions
- Payment collection
- Teleconsultation
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